Privacy Policy

We founded Rose In Wonderland LLC.  with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

 

This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business in The United States/ and or Canada , including online through Our Website Www.RoseInWonderland.com, mobile applications (collectively, “Websites”), our social media accounts, and in other ways you engage with us.

 

 

The types of information we collect depend on the nature of your interaction with us. We may collect personal information such as:
 

·       contact information such as your name, billing address, shipping address, telephone number, email address;
 

·       account information such as username, password; 
 

·       order and refund history;
 

·       payment information such as method of payment, credit and debit card information, amount paid, signature;
 

·       demographic information such as age, language preferences and other demographic information;
 

·       information about your interests and preferences such as wish lists and marketing consent;
 

·       information about the devices you use to shop online

 

We collect personal information from you in a variety of ways when you interact with Rose In Wonderland LLC. Some examples include but are not limited to situations when you:
 

·       create an account on our Website;
 

·       order, purchase, exchange, return, or cancel an order for, any of our products or services, through our Website
 

·       contact us, make an inquiry about any of our products or services or otherwise request information or assistance from us;
 

·       communicate with our customer service representatives;
 

·       sign up to receive notifications about an online order, including when the order will be delivered or ready for pickup in store;
 

·       sign up to receive catalogs, newsletters, emails and/or SMS messages with information about new and limited edition products, special offers, events or other news;
 

·       register and participate in our customer forums or other programs;
 

·       provide feedback or make other submissions to Rose In Wonderland LLC.
 

·       participate in a contest, sweepstake or other promotions;
 

·       participate in or respond to consumer survey or requests for consumer opinions, concerns or preferences regarding our products and services;
 

·       apply for employment with Rose In Wonderland LLC
 

·       engage with us on social media

Rose In Wonderland LLC uses your personal information to offer and provide products and services (including to confirm, process and track orders, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy. Some examples of how we may use your personal information include (without limitation):
 

·        to develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
 

·       to administer your account;
 

·       to conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with Rose In Wonderland LLC., through our Websites, and to communicate with you about those transactions;
 

·       to contact you and respond to any requests or other communications that you may have had with us, including claims or requests for customer service;
 

·       to provide you with newsletters, catalogs, emails and/or SMS messages about products, special offers, events or other news (more information regarding our use of your email address and telephone number is provided below in the section regarding “E-Newsletters and other Electronic Communications”);
 

·       to conduct and administer surveys and contests, sweepstakes and other promotions in which you have participated;
 

·       to summarize in an aggregate format for statistical and research purposes, including, without limitation, to provide portions of this aggregated information to vendors, service providers or consultants to, for example, gauge the level of interest in our Websites, advertising campaigns and electronic communications, plan for Website infrastructure improvements and/or plan and evaluate marketing initiatives;
 

·       to perform data analysis and help us improve and customize our product and service offerings, Websites and customers’ experience;
 

·       to troubleshoot problems with the Websites;
 

·       to enforce our Terms of Use or comply with this Privacy Policy;
 

·       to protect the security and integrity of our Websites and our business;
 

·       to detect and protect against error, theft, fraud and other illegal activity and to otherwise administer our loss prevention program;
 

·       to process and respond to applications for employment; and
 

·       to comply with any legal or regulatory requirements.

Rose In Wonderland LLC. does not sell or rent our customers’ personal information to any third party. However, in the normal course of business we may share some of your personal information with our related parties and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
 

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